Returns & Exchanges
At Freja, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the unworn items with original tags attached into their original packaging and include the provided packing slip.
3
Attach the Label
Print the prepaid shipping label from your email and secure it firmly to the outside of your return parcel.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing